FAQ

At The Leather Farm, we specialize in premium, handcrafted leather goods designed to stand the test of time. Every product is made with care and attention to detail, using the finest materials to craft leather bags, Leather toiletry bags,  Leather journals and more. Each item tells a story of quality, craftsmanship, and durability.

We use only the finest full-grain leather in all our products. Full-grain leather is the highest quality leather available, known for its rich texture and ability to develop a beautiful patina over time. It’s durable, long-lasting, and only gets better with age.

All of our products are handmade by skilled artisans in our workshop. We source our leather from trusted suppliers to ensure the highest standards of quality and craftsmanship. While we are proud of our local craftsmanship, we take a global approach to sourcing the finest materials for our products.

Leather is a natural material that requires care to preserve its beauty. To ensure your leather products stay in top condition:

• Keep them dry and avoid exposure to water.
• Store in a cool, dry place when not in use.
• Use a leather cleaner and conditioner regularly to maintain softness and shine.
• Avoid prolonged exposure to direct sunlight or heat sources.

For a more detailed care guide, check out our Leather Care Guide.

Yes! We offer a variety of customizations for many of our products. From monogramming to color choices, we’re happy to create a product that’s uniquely yours. Simply contact us before placing your order, and our team will help you personalize your leather goods.

Because each product is handcrafted, orders typically ship within 3-5 business days. Once your order is shipped, you will receive a tracking number to follow its journey. Shipping times vary based on your location, but most orders arrive within 5-7 business days.

Yes, we offer international shipping! International delivery times and fees will vary depending on the destination. During checkout, you’ll be able to select your shipping options and view the cost.

We want you to love your leather products! If you’re not completely satisfied with your purchase, we offer a 30-day return or exchange policy on most items. Please ensure the product is unused and in its original condition. Custom products are not eligible for return or exchange. To initiate a return or exchange, please reach out to us at contact@theleatherfarm.com.

Once an order is placed, we begin processing it immediately to ensure fast shipping. If you need to make a change or cancel your order, please contact us as soon as possible at support@theleatherfarm.com. We’ll do our best to accommodate your request, but we cannot guarantee changes after an order has been processed.

We’re here to help! You can contact us through the following methods:

• Email: contact@theleatherfarm.com
  Via our Contact Page Our customer service team will get back to you as quickly as possible.

Yes, we offer beautiful gift wrapping for all of our products. We also have digital gift cards available, which are perfect for those who want to share the gift of quality leather without choosing the specific product. You can purchase gift cards directly on our website.

Currently, we operate exclusively online to provide our customers with the best prices and widest selection. However, we do host pop-up events from time to time. Follow us on social media or sign up for our newsletter to stay updated on our upcoming events.

Once your order has shipped, you will receive an email with tracking information. You can use this to track your package until it reaches you. If you have any issues with tracking, don’t hesitate to reach out to us at contact@theleatherfarm.com.

Yes, we offer wholesale pricing for bulk purchases. If you’re interested in carrying our products or need items for a special event, please reach out to our team at wholesale@theleatherfarm.com for more details.

We are committed to sustainability and using eco-friendly practices wherever possible. Our leather is sourced from suppliers who prioritize ethical and environmentally conscious practices. We also take great care in minimizing waste during our production process.